We will do our very best to see you get your order delivered as quickly as possible.  Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues with your consignment.

Where your item needs to be sent via courier, we will require your phone number.  We cannot book courier deliveries without a valid daytime phone number for the recipient.

We take great care when packing every order to ensure it reaches you in good condition.

Your order will be sent through Australia Post or one of our preferred couriers.

All consignments are tracked.  The tracking number will be sent to you via email.  If you can’t find it please contact us and we'll be happy to assist.


Same Day Deliveries will be accepted up until 1.00pm (Melbourne Time) on business days, for delivery within 3-4 hours on the same day within Melbourne only. Any orders received after 1.00pm (Melbourne Time) will be processed the next business day and despatched from 8.30am (Melbourne Time) onwards.



Dangerous Goods

All Dangerous Goods are shipped through a specialised and dedicated Dangerous Goods Road Service.

Please note - Items designated as Dangerous Goods cannot be shipped via an express or air carrier delivery services, which may result in additional transit days for regional or remote areas.


Delivery failure

In the event a consignment is returned to us because; 

a redelivery fee will be calculated to your delivery address and required to be paid prior to re-dispatch.
In the event of a delivery failure as described above, where you then request a refund, we will deduct the original shipping cost already paid by Nayld to the delivery contractor from the amount you are refunded.



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