Here is a guide that will hopefully enable you to navigate our website easily while finding everything you need to be your most radiant beautiful self!

What Are The Advantages Of Registering?
Nail salons throughout Australia and particularly in Victoria are encouraged to create an account with Le Beauty. This only takes a couple of minutes and once you are registered, you can find what you need even quicker while getting full details of our price list. Registered salon owners will benefit from our lower wholesale prices and can also keep track of orders already made. We regularly send details of special offers and new products to our registered salon members so join today and save hundreds of dollars on your order!

How Do I Order?

  1. First time user: Register a new account
  2. Existing user: Login to account
  3. Select items and checkout
  4. Select payment method
  5. Once payment is made, order is shipped within 48 hours.
  6. Delivery takes 1-5 business days depending on location within Australia.

If you are involved in the beauty industry, please fill out the wholesale form and wait for approval to access the entire products range and industry prices.

How Long Does It Take To Deliver My Order?
After payment is made, your order will be shipped within 2 business days. Total length of delivery thereafter varies depending on your location though it is usually 1-5 business days. We try to ensure that delivery time never exceeds 5 business days.

Can I Order From Outside Of Australia?
Unfortunately, we do not deliver overseas at this time. We are dedicated to improving the product range of salons in Australia.

Can I Sample The Products Before Purchase?
Absolutely! In fact, we encourage salon owners from all over Australia to visit our huge showroom in Richmond where we hold beauty salon expos on a daily basis. While there, you can sample the entire range of products from top industry brands such as OPI, CND and more. Our state of the art showroom offers discounts that will not be found with other wholesalers in Australia.  See our location here.

When will I receive my order?
Once order are despatched, you will receive a notification with your consignment tracking information, this will allow you to track when your order will arrive.

Who will deliver my order to me?
We use a range of carriers, including Australia Post, Star Track and Fastway. You will receive a despatch notification who will confirm who will be delivering your order.

Can I track my order online?
Yes, simply enter your consignment number provided for your order and search on the nominated carrier website.

Is my delivery insured against damage or loss?
Yes, we provide transit cover for all orders until delivered. Please refer to our Delivery page for further information.

What can I do if the delivery seems to be taking too long?
Once you have checked the tracking details to see where your order is, please refer to our contact details so one of our team can assist you right away.

Where are you located?
We are located in Richmond, Victoria 3121.  View our contact details here.

Where do you ship your products from?
We ship all our products and orders from Richmond, Victoria 3121

If I need to return something, what do I do?
Please refer to our returns process for further information.

Can I cancel my order?
Yes, please refer to our cancellation policy for further details.

The colour I ordered isn’t what I wanted.  Can I send it back or exchange it?
 Yes, please go to our returns policy area for the exchange process.

How can I contact you?
Please go to our contact page for further details.

Do your products come with a warranty?
Yes, most of the products come with manufacturer warranty, however this would be approved directly by manufacturer.

If I need to make a warranty claim, what do I do?
If the product comes with warranty, the warranty documentation or direction will be included. However please contact us if there isn’t any details, and we can help direct you.

Can’t find an answer to what you’re looking for?
Simply call (03) 9421 0025 or email us at info@lebeauty.com.au and we will help resolve any questions or concerns. View our full contact details here.

 

 

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