New Zealand Shipping & Returns

Usually 6 - 12 business days from dispatch unless you choose Express.

We dispatch from our warehouse in Melbourne, Australia.

Any additional taxes or duties applied by NZ customs are the responsibility of the recipient, and your parcel may be subject to these charges depending on the value. To estimate the duty that will need to be paid, please visit here.

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Delivery estimates are based on business days, which only includes Monday - Friday and excludes both Australian and New Zealand public holidays.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.

We would suggest opting to have your parcel delivered to a business address if you aren't home during the day and there is no safe place to leave your parcel, so you don't miss your delivery.

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

If you've had a change of mind about an item you have ordered, we'll need to receive it back to us unopened and unused, undamaged and in the original packaging.

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.

Faulty Terms & Conditions

• Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All of our products are fully backed by a manufacturer's warranty.
  
• Should your product be faulty, please contact us promptly by replying to your order confirmation email with a detailed description and photos/video of the fault so we can guide you through the correct process for having the fault rectified under the manufacturer's warranty. Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you).
  
• To return a faulty product, you will need to pay for postage to return it to us in the first instance. We strongly recommend that you use a tracked service. If we don't receive the product for any reason, we won't be able to assist you further. Please make sure you get a receipt and keep it handy. Once we have received the product and confirmed it is faulty, we will reimburse you for what it cost you to return it to us, based on your receipt (or if you've lost the receipt, the face value of postage shown on the parcel.
  
• Where a returned product is found not to be faulty, a re-delivery fee will be calculated to your delivery address and required to be paid prior to sending it back to you. If we agree on a refund instead of redelivering a non-faulty product, we may deduct postage charges already paid by Le Beauty to the delivery contractor from the amount you are refunded.

Please note that refunds may only be processed to the payment method the original transaction was paid with.

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Hold onto the item until we've replied with you with the next steps.

To confirm whether your return will be eligible for free return shipping, please contact our customer service team directly. There are some exclusions to our free returns offer including Oral Care items and when the return isn't received in a new, resaleable condition.

If your Change of Mind return isn't received in a new, resaleable condition as per our returns policy, we will be in touch with you as to your options which may include a NZD$15 postage fee to have the item returned to you.